Prior to the start of training, operators were asked don black out masks and find their way into the training room, using a 10-2 tapping technique with a white cane, and locate a seat at the table. Elizabeth Unchangco discovers the challenge with a spirit of humor with fellow drivers during Passenger Service and Safety training on April 23, 2015.

Fellow driver Marian Eber played "passenger as coach" for Julian Bergeron (standing) for techniques of appropriate occupant securement. Other drivers served as observers and quality control monitors for the process. In the background L - R: Elizabeth Unchangco, David Mesa, Ginger Porter (CEDDERS), Joe Tedtaotao, Tom Honda, and Daveson Tamanyon.

In addition to standard wheelchairs, operators had the opportunity to secure other devices, such as this three-wheeled power scooter. Scooters often do not have standard points of securement, therefore owner Evelyn Duenas provided them with guidance on locating her preferred points and the importance of communicating with the passenger.